FAQ

Questions come in from teachers about Infinite Campus in a variety of ways. If you have a question for the FAQ page, please feel free to submit it to me for consideration by using the Contact page or leaving a comment on this page. I will email you if your question is posted. 

Many of the links on this page will take you to Campus Community. To learn about Campus Community, click here.

I have questions. Can I get help?

To get help within your building or district: 

Each district has its own policy and procedures. Normally there is someone at each building who will serve as a building coach and a teacher coach who has been trained to help staff with any questions regarding Campus. Many districts also have an IT Desk or Help Desk that is also set up to answer your questions.  

To get help from Campus: 

There are two ways you can get help from Campus. 

1.) Forums in Campus Community – Everyone with a CampusID has access to the Forums. These give you the opportunity to reach out to other Campus users.  It’s a space to ask questions and share ideas and helpful information. You will find teachers and administrators from around the country offering to help, including Nola, our Campus Community Administrator. You can click around to find the forums that fit your interests. You may even find state and local user groups that will help keep you in the know.

If you want to go to a specific forum you can use the links below: 

Campus Instruction 

Grade Book 

Assignments 

Standards-based 

 2.) If your district has an Infinite Campus University (ICU) subscription, you have access to help over the phone. Just call us!

To find out if you have an active ICU subscription, go into Community, click on the ICU link in the toolbar. Once you are in ICU, the toolbar will show Subscription: Active. If you don’t know the phone number to ICU, contact your Campus administrator or Help desk.  

I used to be able to add assignment descriptions and access Planner. Now I can’t. Where did it go?

The assignment description (the For Students area on an Assignment) is only available to teachers with a Campus Learning license. Starting July 1 2018, Infinite Campus has two options for teachers: Campus Instruction and Campus Learning. For information on these two options, click here. Even if your district has Campus Learning, they choose which tools you see. If you have Campus Learning but you can’t see assignment descriptions, talk to your Campus administrator or Help Desk for access.

I used to have access to Planner. Now I don’t. Where did it go?

Planner is only available to teachers with a Campus Learning license. Starting July 1 2018, Infinite Campus has two options for teachers: Campus Instruction and Campus Learning. For information on these two options, click here.  Even if your district has Campus Learning, they choose which tools you see. If you have Campus Learning but you can’t see Planner, talk to your Campus administrator or Help Desk for access. 

Which of my kids are special ed?

If your district uses Campus for IEPs, you’re on the student’s IEP team in Campus, and the student’s IEP in Campus is locked, an icon will show on your Roster. Clicking this icon may allow you to view the IEP. But this may not be true for you because your district says how information regarding a student’s special education status is shared in Campus. Decisions regarding how to display this information could depend on the state and school district’s interpretation of FERPA law. 

How do I start creating assignments?

There are several ways to create assignments. 

You can create an assignment from the Grade Book.

You can create an assignment from Planner.

You can create an assignment from Progress Monitor.

How do I send welcome messages out to my kids?

Follow this link to documentation on sending messages to students and parents.

How do I see which kids are in my classes?

To see your roster, you can click on Roster or Grade Book to see a list of the students in each section. 

What is the quickest way to take attendance?

There are several ways to take attendance and what is the quickest depends on what works for you. You can use a computer or a mobile device to take attendance. 

Control Center: In the Control Center, the sections that need attendance taken have an orange button next to the word “Take.” After attendance has been taken, it displays a green circle with a check. Click the “Take” button and scroll through your roster. This method works well on a mobile device. For images and further description, see the documentation on the Control Center.

Attendance: When you click on the Attendance, choose the period and take attendance by roster. If you have created a seating chart, you can click on “Seating Chart” to take attendance by the seating chart. To learn more, watch this video on taking attendance.

How do I copy assignments from last year?

After you have categories set up, you can copy assignments.

How do I create categories?

If your district hasn’t set categories up for you, you can create as many as you’d like. And it’s best to figure out how you want to categorize your assignments before you begin. To create categories, click on Grade Book and open the Settings tab (look for the blue bar near the Save button), then click Categories.  To see how it’s done, check out this simulation.

How do I copy categories from last year?

Before you can create or copy assignments, you need categories to put them in. In some cases, districts set up categories for their teachers. If that’s the case, you may not be able to copy, add or edit any of the categories – but you also don’t need to worry about creating them. If your district hasn’t set them up, you can enter categories yourself, and if you want to use the same categories you used last year, you can use the Category Copier. Learn how through the Category Copier Simulation.

Why do you always update Infinite Campus at the worst possible times?

Campus doesn’t have control over when many districts take releases/updates. Updates to the software come out every four weeks. Not all districts are required to take the updates at a particular time and many schedule their updates.

Can teachers currently set up their own canned comments for grades and reports?

Teachers cannot currently set up their own canned comments. There have been several people who have asked for the ability to customize their own canned comments for reports as well as for specific assignments. Our development teams are aware of the request for teachers to be able to craft their own canned messages to students and parents/guardians on assignments.

From a survey respondent: When a student changes hours, can I transfer his or her grades to the new class?
Campus Instruction Feature 1837

Now you can! The new Copy Scores tool allows teachers to copy scores for students who transferred from one section to another. Students’ scores can move with them, without requiring teachers to manually re-enter scores. 

To access the Copy Scores tool, click on Grade Book, then Settings, to Score Copier. If you use Progress Monitor, click on Progress Monitor, then Settings, to Score Copier. This feature needs to be enabled by your district. If you do not see Score Copier in Settings, talk to your district’s Campus administrator or IT Help Desk. 

If you want to learn more, Campus Community has both documentation and a simulation for this new tool. 

How do I know what version of Infinite Campus I’m using?

When you log in, you should see the version number. Not all districts take updates at the same time, but you can always see what version your district is running.  

FindingYourVersion
From a survey respondent: Some teachers can see student pictures but I can’t. How do I see pictures?

It’s so much easier to learn student’s names when you can see the pictures! Later in the year, maybe you’d rather conserve a little screen space. Luckily, you get to choose whether or not you see those pictures. 

To show student pictures, first go into Account Settings by clicking on the person icon and then clicking on Account Settings.

Account settings 1.5

In Account Settings, check (or uncheck) the Show Student Picture box. Click Save.

settings - active only
From a survey respondent: I only want it to show active students, not those who have dropped.

There are always certain times of year, like the beginning of a term or after a break, when schedules seem to change or families move and then your roster is overly cumbersome. Good news – you can manage this in Account Settings. 

To show only active students, first go into Account Settings by clicking on the person icon and then clicking on Account Settings.

Account settings 1.5

In Account Settings, check the Show Active Students Only box. Click Save.

settings - active only
From a survey respondent: When I take attendance, I like to project the student names but I don’t want to show student numbers. Can I hide student numbers?

Yes! I know a teacher who, to change it up, would sometimes mark all of the students absent and have them find their own name on the SmartBoard when they walked in and mark themselves present. In that kind of situation, it’s important to have control over what you can see on the screen.  

To hide (or show) student numbers, first go into Account Settings. To change your Account Settings, click on the person icon and then click on Account Settings.

Account settings 1.5

In Account Settings, uncheck (or check) Show Student Number. Save your new settings.

settings - student number
From survey response: How to I change my settings so when I log in I’m in Campus Instruction?

If you spend most of your time in Campus taking attendance or entering scores, it makes sense you’d want to start off there!

To change your Account Settings, click on the person icon and then click on Account Settings.

Account settings 1.5
Account settings 2.1

As a teacher, you can choose Campus Instruction or Campus Tools to be the first page you see when you log in.  Click Save!